Retail technology: the key difference between good and mediocre shopping guide: Listen!

In fact, many times, not our product is not good enough, not that we do not know enough, but more is not to understand the customer. If you want to know your customers and know their needs, you need to give them enough time to tell them more, and what a salesperson has to do is listen. Every customer in the face of an unfamiliar sales staff, the general will have these questions: 1. Who are you? What are you doing? 3. What is your product's role? 4. Do I need it? 5. Why should I buy? 6. Why do I buy now? ... These require you to have enough patience, to communicate in good faith, to really solve the doubt in his heart, he will be able to accept you, accept your product, and then to buy your product. Asked the customer when you talk about the product, you always want to compare your product with other products, ask your product and other brands of products What is the difference. This time you need to use the method of asking questions, such as "you ask, certainly know certain products, which one do you think you are more satisfied with you?" The one question, seems to be the initiative to the hands of customers, Take advantage of the unique features of your product. In the next to say that their products and other products are different, it will save a lot of barriers. Praise everyone wants to be valued, appreciated, to meet their own sense of accomplishment, your customers as well. And praise is the most direct way to agree with his point of view, achievements sigh, will allow customers to accept you more, but also more willing to talk with you, and some even want to teach you some experience. Atmosphere to create a good atmosphere is to allow customers to talk to you the real premise, just like falling in love, want to allow each other to feel your mind, you need to create a different environment, romance, warmth and so on. The same is true of customer transactions, want him to talk to you, you have to create a special atmosphere. Let customers know that you are helping him solve the problem, not in the sales. So sincere communication with customers is the key to create an atmosphere. This created a good atmosphere, will allow customers to truly believe you, once the customer to tell you his question, also shows that you have to go further from success. Perseverance This is also the key to the transaction, the exchange is only the beginning of success. Each customer's transaction, not just a single conversation can be completed, so what you want is persistent. A survey found that 80% of new businesses are the same person in the fifth exchange can be completed, and can adhere to the fifth less than 10%. Successful people tend to try four times in places you can not see before they finally succeed. Therefore, every sales person should adhere to, persist, do not be discouraged because of one unsuccessful. Do not show that you do not understand the customer, he still does not trust you. Continue to listen, continue to communicate, find the reasons for the non-deal, and then solve the problem, the next time waiting for you may be a deal. Summary: So, good sales begin by learning to listen. Want to make your product is accepted, then we must first understand the ideas of others. Truly know ourselves, to be able to know yourself, and finally is ease.

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